Privacy Policy

THE GRILL STRATFORD LTD values ​​the protection of our customers’ personal information and privacy. This Privacy Policy outlines how we may collect, use, store, and protect information when you visit our website, browse our menu, place orders online, make payments, or contact us.

We provide dining and takeaway services exclusively to customers within the UK and handle personal information in accordance with applicable UK data protection and privacy laws.

1. Information We Collect

Depending on how you use the website and place orders, we may collect the following information:

Name and contact details, such as email address and phone number;
Order information, including selected dishes, quantities, order amounts, and order status;
Delivery information, such as delivery addresses and specific order instructions;
Inquiries, feedback, or other information you voluntarily submit to us;
Technical information generated during website visits and usage, such as IP address, browser type, device information, and access times;
Information necessary for website security, order processing, and system operations.

We collect information only to the extent necessary to provide website functionality, process orders, and conduct our normal business operations.

2. Use of Personal Information

We may use the collected information to:

Process and confirm your online orders;
Arrange for food preparation, collection, or delivery within the UK;
Process online payments and related order transactions;
Respond to your inquiries, requests, or feedback;
Send you important notifications regarding your orders;
Maintain the proper functioning of the website and improve the user experience;
Prevent fraud, unauthorized activities, and other security risks;
Fulfill relevant legal, regulatory, and accounting obligations.

We will not use your personal information for purposes unrelated to the original collection purpose, unless permitted or required by law.

3. Online Payments

The website may process online payments through third-party payment services. During the payment process, certain payment information is handled directly by the respective payment service provider. We do not store your full bank card details unnecessarily.

Third-party payment service providers may process information in accordance with their own privacy policies and security standards. We recommend reviewing the applicable privacy policies before using these payment services.

4. Information Sharing

Where necessary for the provision of our services, we may share limited information with third parties that assist in our business operations, such as payment service providers, website and technical service providers, and delivery service providers.

We do not sell your personal information. We will not disclose personal information to unrelated third parties unless necessary to fulfill orders, provide website services, comply with legal obligations, protect the rights and interests of the website and our customers, or with your authorization.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to ensure the website functions correctly, remember certain user preferences, process orders, and understand website usage.

Necessary cookies may be used to maintain basic website functionality. Non-essential cookies or similar tracking technologies will be handled in accordance with applicable laws and the relevant choice mechanisms provided on the website.

You can manage or delete cookies through your browser settings; however, disabling certain cookies may affect specific website functions or the online ordering process.

6. Information Retention

We retain personal information for a reasonable period necessary to achieve the purposes for which it was collected, determining the retention duration based on actual needs such as legal, tax, and accounting requirements, order management, and dispute resolution.

When personal information is no longer required for business or legal purposes, we will delete or anonymize it, or take other appropriate measures, in accordance with applicable requirements.

7. Information Security

We implement reasonable technical and administrative measures to protect personal information and minimize the risk of unauthorized access, use, modification, disclosure, or loss.

However, as no method of internet transmission or electronic storage is absolutely secure, we cannot guarantee that information is free from security risks in all circumstances.

8. Your Privacy Rights

Under applicable UK data protection laws, you may have rights to access, correct, or delete your personal information, as well as rights to restrict or object to certain processing activities in specific situations.

If you wish to exercise these rights or have questions regarding how we process personal information, please contact us using the details provided on the website. We may take reasonable steps to verify your request in order to protect the security of customer information.

9. Third-Party Websites

Our website may contain links to third-party websites or services. These third-party websites have their own privacy policies and information handling practices.

When you leave our website to visit a third-party site, your information will be handled in accordance with that third party’s privacy policy. We recommend reviewing the relevant third party’s privacy notice before submitting any personal information.

10. Updates to the Privacy Policy

We may update this privacy policy to reflect changes in our business, adjustments to website functionality, or requirements under applicable laws. Updated versions will be posted on the website, with the date of the update indicated where appropriate.