Terms of Service

Welcome to the THE GRILL STRATFORD LTD website. These Terms of Service set out the rules applicable to your access to and use of this website, including browsing the menu, placing orders online, making payments, and selecting collection or delivery services.

By using this website or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these terms. If you do not agree to these terms, please do not continue to use this website or place an order.

1. Website Services

THE GRILL STRATFORD LTD provides roast chicken and related takeaway food services to customers within the UK through this website. Customers may browse the menu, select items, confirm order details, and make payments online.

Depending on the service options available for an order, customers may choose eligible collection or UK-wide delivery services. Specific item availability, delivery zones, service hours, and other order details are subject to the information displayed on the website at the time of ordering.

We reserve the right to adjust the menu, item contents, prices, service areas, and website functionality based on actual availability.

2. One-Time Purchase Model

Food orders placed on this website are one-time purchases. Once a customer submits and pays for an order, the payment applies solely to that specific confirmed order and the selected food services.

Purchasing food on this website does not constitute a subscription service; completing an order does not automatically generate subsequent orders or result in recurring charges. We will not automatically create new purchase orders or process repeat charges unless the customer actively places a new order.

3. Orders and Payment

Before submitting an order, customers should carefully verify the selected items, quantities, collection or delivery method, delivery details, and the total order amount.

Once an order is submitted and payment is completed, we will process the order based on the provided information. Order acceptance and specific arrangements may be subject to item availability, service zones, and operational conditions.

Prices and associated fees displayed on the website are as shown on the order confirmation page. Customers must complete payment using the methods provided on the website.

If an order cannot be processed due to item availability, delivery zone limitations, technical issues, or other reasonable causes, we may contact the customer to propose an appropriate solution based on the circumstances.

4. Customer Information and Order Responsibility

Customers are responsible for ensuring that the name, contact details, delivery address, and other information provided when placing an order are accurate and complete. Customers should contact us promptly if an order cannot be processed, delivery is delayed, or other issues arise due to the provision of incorrect or incomplete information.

For delivery orders, customers must ensure the delivery address falls within the service area displayed on the website and remain reachable via the provided contact details to facilitate necessary communication during the delivery process.

5. Intellectual Property

Unless otherwise stated, all text, menu content, images, graphics, page designs, logos, website structure, and other content on this website are the property of THE GRILL STRATFORD LTD or relevant rights holders and are protected by applicable intellectual property laws.

You may not copy, modify, distribute, sell, republish, commercially exploit, or otherwise use the website content without our prior written permission.

You may access and use this website for personal, non-commercial purposes, provided that you do not infringe upon our intellectual property rights or interfere with the normal operation of the website.

6. Acceptable Use

You may use this website for lawful purposes, including browsing the menu, selecting meals, submitting orders, making payments, and making inquiries related to our services.

When using the website, you must:

provide true, accurate, and complete order information;
use only lawful payment methods;
comply with applicable UK laws and regulations;
not interfere with the normal operation of the website;
not attempt unauthorized access to website systems or other users’ information;
not use the website to engage in fraudulent or other illegal activities.

7. Prohibited Conduct

You may not use this website to:

submit false or fraudulent orders;
use unauthorized payment methods;
attempt to access other users’ accounts, orders, or personal information;
distribute malware or other content that could damage website systems;
conduct unauthorized scanning, attacks, hacking, or interference regarding the website;
copy or commercially use protected website content;
engage in any activity that violates UK laws;
otherwise misuse the website services or interfere with other customers’ use of the site.

If we reasonably believe that a user has engaged in fraud, abuse, unauthorized access, malicious interference, or other violations of these terms, we reserve the right to refuse, suspend, or cancel relevant orders and take further action as necessary.

8. Website Content and Meal Information

We make reasonable efforts to ensure that the menu, prices, and other meal information on the website remain accurate; however, some information may change due to availability or operational adjustments. Meal images are provided for illustrative and reference purposes only; actual meals may differ reasonably in appearance, portion size, or presentation from the images shown on the website.

If a specific meal is temporarily unavailable, we may need to adjust or cancel the relevant order and will contact the customer accordingly.

9. Limitation of Liability

To the maximum extent permitted by law, THE GRILL STRATFORD LTD shall not be liable for indirect losses arising from the temporary unavailability of the website, network connectivity issues, third-party technical service failures, events beyond our reasonable control, or other circumstances outside our direct control.

Nothing in these terms is intended to exclude or limit liability that cannot be excluded or limited by law, including statutory consumer rights under applicable law.

Any liability we are legally required to bear will be handled in accordance with applicable UK law.

10. Dispute Resolution

If you have any issues regarding your order, payment, delivery, or website services, we recommend contacting us first via the contact details provided on the website; we will attempt to resolve the matter through direct communication.

If a dispute cannot be resolved through communication, consumers retain their statutory rights and access to dispute resolution mechanisms as provided by applicable UK law.

These terms do not limit a consumer’s right to pursue claims in a court of competent jurisdiction or before other appropriate bodies as permitted by law.

11. Governing Law

These terms and your use of this website are governed by and construed in accordance with the laws of England and Wales, without prejudice to any mandatory consumer rights granted by applicable law.

In the event of a conflict between any provision of these terms and mandatory consumer rights under applicable law, the relevant statutory provisions shall prevail.

12. Amendments to Terms

We may update these terms and services based on business operations, changes in website functionality, or requirements under applicable law.

Updated terms will be published on this website. Your continued use of the website or submission of new orders following such updates constitutes your acceptance of the updated terms.

13. Severability

If any provision of these terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or removed to the extent permitted by law, while the remaining provisions shall continue to be valid and enforceable.